FAQ
JANETTOTTY
JANETTOTTY is a Nigerian Black-owned beauty company based in Germany, which is focused on the representation of women of colour. Our goal is to ensure that regardless of where you live, you can find a product that puts affordability and quality in the same sentence. We want every woman of color to be confident in her skin.
We have a 14-days return policy from the receiving date of your order to return your purchase from JANETTOTTY, if for any reason you’re not loving your janettotty product. The item must be in perfect condition. Products with broken seals and traces of use will not be accepted.
Refunds take 2 -3 business days to process. Your refund should appear on your bank or credit card statement within 5 – 10 business days depending on your bank.
Your order does not include a pre- print return label. It is necessary to make a return request from the order details screen.
If you have purchase as a guest, please follow the instruction on your order confirmation email or contact us at shop@janettotty.com
If for any reason you are not completely satisfied with your JANETTOTTY purchase, simply return the sealed unused portion and we will be happy to remit your account with the full amount of the purchase. If you wish to exchange an item purchased through JANETTOTTY, we advise you place a new order, return the purchased item in order to get a full refund, or please contact us at shop@janettotty.com for step-by-step directions. Please note that JANETTOTTY Cards and eGift Cards cannot be returned or exchanged
Email us at service@janettotty.com with pictures of the damaged package.
Contact us at shop@janettotty.com
We ship to all European countries
Log into your account, click on track my order, fill in your order number or sending number to track the status of your order.
To find your perfect match, it is important to consider your skintone, desired coverage and finish. Visit our Foundation Finder, click on the model to find your match.
At JANETTOTTY, the safety of our consumers is our highest priority. We utilize the latest advances in non-animal safety testing and human volunteer testing to deliver products of the highest safety and quality to our consumers. We do not test our products or ingredients on animals, or ask others to test on our behalf. We believe that animal testing should not be needed to validate the safety of cosmetic products or ingredients.
The shipping cost is 4,99 Euro. From 50,- Euro order value, we deliver free of charge within Germany